PRIVACY POLICY

Premier Neuro Health (“we”, “us”, or “our”) values your privacy and is committed to safeguarding your personal and health-related information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, book a consultation, or engage with our virtual neurology services.

Please read this notice carefully to understand how we handle your information and your rights under applicable data protection laws.

Who We Are

Premier Neuro Health provides world-class virtual neurology consultations led by Dr. Nizar Souayah, MD, FAAN, FANA, FAANEM.
Our mission is to deliver secure, precision-focused neurological care to patients worldwide through advanced diagnostics and telemedicine.

Premier Neuro Health acts as a Data Controller, determining how your personal information is collected, processed, and stored in compliance with applicable privacy and medical data protection regulations.

Information We Collect

We collect only the personal and medical information necessary to deliver our services effectively and securely. This may include:

Personal Information

• Full name and contact details (address, email, phone number)

• Date of birth and demographic information

• Payment and billing details (for consultations)

• Account and portal login details

Health and Medical Information

• Medical history, symptoms, and health questionnaire responses

• Uploaded medical records (imaging, EMG/NCS reports, lab tests, or physician notes)

• Consultation notes, diagnoses, and treatment recommendations

• Communications between you and Dr. Souayah or his care team

We may also collect limited technical information (such as browser type or IP address) to improve website functionality and ensure secure access to the patient portal.

How We Use Your Information

Your data is used solely for legitimate medical and operational purposes, including to:

• Schedule, manage, and conduct virtual neurology consultations

• Review and interpret your medical records, tests, and imaging

• Prepare diagnostic summaries and treatment recommendations

• Manage payments, billing, and secure communication

• Respond to your messages or support requests

• Maintain records required by medical or legal standards

• Improve our clinical services, website, and patient experience

We process your data based on consent, legitimate medical interest, contractual necessity, or compliance with healthcare regulations.

Sharing Your Information

We do not sell or rent your personal data.
However, we may share your information in limited cases where it is necessary to deliver care or comply with legal obligations, such as:

• Licensed healthcare professionals or clinical partners involved in your care

• Laboratories, imaging providers, or pharmacies (with your consent)

• IT or cloud service providers supporting our secure systems

• Regulatory or legal authorities, where required by law

All third parties handling your data are bound by strict confidentiality and data protection agreements.

Data Storage and Security

Your personal and medical data is stored securely in encrypted systems with access restricted to authorised healthcare personnel.
We employ advanced technical and organisational safeguards, including:

• Encrypted communications and secure patient portals

• Multi-factor authentication for access control

• Regular system audits and compliance reviews

• Data minimisation and anonymisation where possible

While no system is completely immune from risk, we are committed to maintaining the highest standards of patient data protection.

Data Retention

We retain personal and medical data only for as long as required to fulfil the purposes outlined in this policy or as mandated by applicable healthcare and record-keeping laws.
After the retention period, data is securely deleted or anonymised.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of certain data (subject to medical record retention laws)

• Restrict or object to certain processing activities

• Request a copy or transfer of your data

To exercise these rights, please contact us using the details below. We may need to verify your identity before completing your request.

Cookies and Analytics

Our website may use cookies or similar technologies to improve user experience and analyse site performance. These do not access your personal health data. You can manage or disable cookies through your browser settings.

International Data Transfers

As Premier Neuro Health serves patients worldwide, your data may be transferred and processed across jurisdictions.
We ensure that any such transfers comply with applicable international data protection standards and that adequate safeguards are in place.

Changes to This Policy

We review this Privacy Policy regularly and update it as needed to reflect evolving legal, clinical, and operational standards.
The latest version will always be available on our website.

Contact Us

If you have questions, requests, or concerns regarding your personal data or this Privacy Policy, please contact:

Premier Neuro Health
info@premierneurohealth.com
www.premierneurohealth.com
For medical record access or data protection requests, please write “Privacy Request” in your email subject line.